Terms of Service

1. Who we are and what these Terms cover

Alethe s.r.o., registered office Sládkova 1728/17, 360 01 Karlovy Vary, Czech Republic, IČO 09531025, registered in the Commercial Register kept by the Regional Court in Plzeň, Section C, Insert 39786 (referred to as "we", "us", "Alethe") operates the Alethe AI agent platform at app.alethe.eu (the "Service"). These Terms govern your use of the Service. By creating an account or using the Service you accept these Terms. These Terms also govern your use of the public website at alethe.eu. Sections 1, 7, 10, 11, 16 and 19 also apply to your use of the public website at alethe.eu.

These Terms are designed for business customers (B2B). The Service is intended for use by businesses, professionals, and organisations acting in the course of their trade, business, craft, or profession — not for consumer (personal, non-professional) purposes. By using the Service you represent that you are acting in a business or professional capacity, and Alethe relies on that representation as evidence that consumer-protection rules (e.g. Czech Civil Code § 1820 et seq., EU 14-day right of withdrawal) do not apply. That representation is evidence of your status; it is not, and cannot operate as, a waiver of any status the law assigns you. If, notwithstanding the B2B nature of the Service, mandatory consumer-protection law nevertheless applies to you and cannot lawfully be excluded, nothing in these Terms limits, waives, or reduces the statutory rights you have under that law, and any conflicting provision in these Terms yields to those rights to the extent required.

2. Account

To use the Service you must:

• Be acting in a professional capacity on behalf of a legal entity (or registered sole trader / OSVČ)
• Be at least 18 years old
• Provide accurate registration information
• Keep your credentials confidential
• Notify us of any unauthorised use at info@alethe.eu

You are responsible for activity under your account and under accounts your organisation invites. Your organisation's administrator(s) bind the organisation under these Terms.

3. The Service

Alethe is a multi-tenant AI agent platform that lets your organisation configure, run, and integrate AI agents to automate business workflows. Specifically:

• AI agents (chat-based, scheduled, event-triggered) powered by third-party LLMs (OpenAI, Anthropic, Google, others via OpenRouter)
• A workflow builder, template library, and skill ecosystem
• Integrations with marketing, e-commerce, productivity, and communications services (Meta, Shopify, Slack, Google Workspace, etc. — only those you enable)
• Connected platform accounts: where you connect third-party accounts (e.g. Facebook Pages, Instagram, Meta Ads accounts, Shopify stores), those assets remain yours. We access them only under the OAuth authorisation you grant, act only on your instruction, and you can revoke access at any time — see the Data Deletion Instructions.

We may add, remove, or change features. Material changes affecting paid plans are notified at least 30 days in advance.

4. Pricing and payment

Failed payments: if a payment fails we retry per Stripe's default schedule. After 14 days of unpaid balance we may suspend the account; after 30 days cancel and delete the workspace per the retention schedule in the Privacy Policy.

5. Refunds

• No partial refunds (business customers). For business customers, subscription fees and consumed credits are non-refundable except where required by applicable law.
• Annual plans: mid-term cancellation stops future renewal; you retain access until end of paid period.
• Prepaid credit balances: each top-up you buy carries its own 365-day expiry, running from the date of that purchase; credits are consumed oldest-expiry-first, and a batch that reaches its expiry date is removed at the next billing-period rollover. Prepaid credit does not transfer between organisations. Any unused (unconsumed) balance is refundable on a valid consumer withdrawal within 14 days (see below); credits already consumed on services are covered by the immediate-performance waiver below and are non-refundable, except where required by applicable law.

Consumer 14-day right of withdrawal (only where mandatory consumer law applies). The following applies only if, despite the B2B nature of the Service (Section 1), you qualify as a consumer under mandatory law. For distance contracts, a consumer has the right to withdraw within 14 days of concluding the contract, without giving a reason (EU Consumer Rights Directive 2011/83/EU Art. 9; Czech Civil Code § 1829), by an unambiguous statement to info@alethe.eu.

Immediate-performance waiver. Because the Service is supplied digitally and begins immediately, at checkout we ask you to give prior express consent to begin performance during the 14-day period and to acknowledge that you thereby lose the right of withdrawal once the service is fully performed (CRD Art. 16(a) for services / Art. 16(m) for digital content; Czech Civil Code § 1837). Where you give that consent, the right of withdrawal is extinguished to the extent the service has been performed — i.e. for credits already consumed and for the portion of any subscription period already supplied. This consent is captured at checkout and confirmed to you by email on a durable medium.

Pro-rata refund on withdrawal. If you validly withdraw within the 14-day period for a subscription whose performance you asked to begin early, you pay for — and we retain — only the pro-rata value of the service supplied up to the moment you communicated the withdrawal (CRD Art. 14(3)); we refund the remainder, together with any unused (unconsumed) prepaid credit balance, within 14 days.

If you believe you were charged in error, contact info@alethe.eu within 30 days of the invoice.

6. Your data

How we handle your personal data is described in our Privacy Policy.

For B2B customers whose use of the Service involves processing personal data ABOUT THEIR own end-users / customers / employees / leads, our Data Processing Agreement (provided at onboarding; request a copy at info@alethe.eu) governs that processing. The DPA is offered pre-signed. By using the Service you accept the DPA as it stands at your effective date.

You retain ownership of:

• Customer Content (data you upload, prompts you send, configurations you create, integration credentials you provide)
• AI-generated outputs based on your Customer Content (assigned to you "as is" — see Section 8 for the limits on ownership and copyrightability of AI output)

We do not use Customer Content to train shared / foundation models. We do not sell, share, or analyse Customer Content for any purpose other than delivering the Service to you.

7. Acceptable use

You must not:

• Use the Service for any illegal purpose in your jurisdiction or in ours
• Attempt to reverse-engineer, decompile, or extract source code
• Scrape, crawl, or harvest data from the Service at scale
• Overload, denial-of-service, or otherwise disrupt the Service
• Use the Service to train competing AI models (the "anti-training" clause)
• Upload content that infringes third-party intellectual-property or privacy rights
• Use the Service to send unsolicited bulk communications (spam) or to harass
• Bypass content filters, prompt-injection defences, or other security controls
• Generate prohibited AI outputs under Art. 5 EU AI Act (subliminal techniques, exploitation of vulnerable groups, social scoring, real-time biometric ID in public spaces with limited exceptions)
• Generate deepfakes or synthetic media of a real, identifiable person without their consent, or without applying the Art. 50(4) labelling requirements when you publish it
• Use the Service in any way that would require us to obtain a regulatory licence (financial advice, medical diagnosis, legal practice, etc.) without separate written agreement

See our Acceptable Use Policy for the full policy. Violation may result in account suspension, termination, or referral to authorities.

8. Intellectual property

• Your licence to use the Service: subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your organisation's internal business purposes during your subscription term. All rights not expressly granted are reserved. The Service is licensed, not sold.
• We own the Service, its code, our brand, the Alethe trademark, our orchestration patterns, and any improvements we develop.
• You own the Customer Content you upload. As for AI-generated outputs: we assign to you whatever rights we and our model providers hold in them, but we do not warrant that you own them or that they are protected by copyright — under EU law purely AI-generated material may not be copyrightable (it lacks a human author). Treat outputs as drafts you make your own through your review and editing.
• No IP indemnity flows through. Our underlying model providers (including those reached via OpenRouter and fal.ai) do not grant Alethe a transferable IP indemnity for outputs; accordingly Alethe provides no IP indemnity for AI outputs, and you are responsible for clearing any third-party rights before you publish or rely on them.
• Your indemnity to us: you indemnify Alethe against third-party claims (IP infringement, defamation, data-protection, or regulatory) arising from your prompts, your Customer Content, or your use or publication of AI outputs.
• Licence to us: you grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, and display Customer Content only to deliver the Service to you. The licence terminates when you delete the content or close the account.
• De-identified analytics: we may use aggregated, de-identified usage statistics (e.g. number of agent turns per day across all customers) to improve the Service. We do not extract identifiable insights from any single customer's data.

9. Service availability

We target 99.5% monthly uptime for the production app at app.alethe.eu. Planned maintenance is announced at least 24 hours in advance where possible.

We do not offer SLA credits on standard plans. Enterprise plans may include SLA credits — see your Order Form.

Force majeure events (third-party AI provider outages, datacenter failures, regulatory disruptions) are not counted toward downtime.

10. Limitation of liability

To the maximum extent permitted by law:

• We are liable only for direct damages, capped at the total fees paid by you to us in the 12 months preceding the claim (or, if shorter, since the start of the contract).
• We are not liable for indirect, consequential, incidental, or punitive damages, lost profits, lost data, lost business opportunities, or third-party claims arising from your use of the Service.
• We are not liable for actions, errors, or hallucinations of AI models we deploy on third-party providers' infrastructure — your verification of AI outputs is your responsibility (see Section 12 and our AI Transparency Notice).

This clause does not limit liability for gross negligence, wilful misconduct, breach of confidentiality, GDPR Art. 82 compensation claims, or any liability that cannot be limited under applicable law.

11. Warranty

The Service is provided "as is" without warranties of merchantability, fitness for a particular purpose, accuracy of AI outputs, or non-infringement of third-party rights, except as required by mandatory law.

We do not warrant that:

• The Service will be uninterrupted or error-free
• AI outputs will be accurate, current, complete, or suitable for any decision
• Third-party integrations (Meta, Shopify, Slack, etc.) will remain available

12. AI features — your responsibilities

The Service uses third-party AI models. You acknowledge that:

• AI outputs may be incorrect, biased, or fabricated ("hallucinations") — verify before relying on them
• You are responsible for complying with your own EU AI Act obligations as Deployer when you use the Service to interact with your own end-users (see §5 of our AI Transparency Notice)
• You will not use AI features to make legally binding decisions about individuals (employment, credit, insurance, legal status) without human review meeting Art. 22 GDPR
• You will surface chatbot AI-disclosure to your end-users when you deploy agents in a chat interface (we provide the technical means; deploying it is your duty as Deployer)
• Art. 50(2) machine-readable marking is ours, not yours — but you must not strip it. We apply a machine-readable AI marker to generated images and video at the moment they are created, and to AI chat messages copied out of the platform. You must not remove, obscure, or re-encode away that marker, or any marking applied upstream by a model provider, before you publish. Its current coverage and its limits are set out in our AI Transparency Notice.
• Art. 50(4) is yours. Where you publish synthetic media depicting a real, identifiable person, the disclosure that it is artificially generated or manipulated is your duty as Deployer

We may suspend or terminate accounts that generate prohibited content under Art. 5 EU AI Act.

13. Termination

Either party may terminate:

• You: anytime from account settings; takes effect at end of current billing period (or immediately on request, with no refund)
• Us: with 30 days' notice for any reason, or immediately for:
  • Material breach of these Terms or the Acceptable Use Policy
  • Non-payment after the cure period in Section 4
  • Use of the Service to commit fraud, illegal acts, or prohibited AI practices
  • Insolvency or cessation of your legal entity

On termination we delete your data per the retention schedule in the Privacy Policy. Export tools are available in the dashboard; you have 30 days post-termination to export Customer Content before primary deletion. Backups roll off within a further 60 days.

14. Confidentiality

Each party will protect the other's Confidential Information (including non-public business information, prompts you treat as confidential, our infrastructure design, pricing, security TOMs) using at least the same care it uses for its own Confidential Information of similar nature, and not less than reasonable care. Confidentiality survives termination for 5 years (perpetually for trade secrets).

15. Changes to these Terms

We may update these Terms. Material changes are notified by email at least 30 days before taking effect. Continued use after the effective date constitutes acceptance. If you do not accept the updated Terms, you may terminate before they take effect with a pro-rata refund of any prepaid period.

For enterprise customers with a signed Order Form, the version of Terms in force at signing controls until renewal, unless we mutually agree to a newer version.

16. Governing law and disputes

These Terms are governed by the law of the Czech Republic, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

Disputes are subject to the exclusive jurisdiction of the courts of Prague (Městský soud v Praze), except where mandatory law of the customer's country of establishment requires otherwise.

The parties will attempt good-faith negotiation for 30 days before initiating litigation.

17. Subprocessors and notice

Our current subprocessors are listed on our Subprocessors page. We give at least 30 days' notice of any addition or replacement of subprocessors that processes Customer Content. B2B customers may object on reasonable data-protection grounds — see the DPA for the objection mechanism.

18. Export controls and sanctions

You warrant that you and your organisation are not subject to EU, UK, or US sanctions, and that you will not use the Service in any sanctioned country or in violation of export controls. We may suspend accounts that violate this Section without notice.

19. Contact

General / Billing / Legal / Privacy / Security — all info@alethe.eu (dedicated role aliases are being introduced).